Support

Use this page when Screenshot Capture Studio does not capture, edit, copy, or save screenshots as expected.

Install from the Chrome Web Store

After the Chrome Web Store listing is approved:

1. Open Screenshot Capture Studio on the Chrome Web Store.
2. Click Add to Chrome.
3. Pin the extension from Chrome’s extensions menu if you want quick toolbar access.
4. Open the page you want to capture.
5. Click the toolbar icon and choose Visible area, Select area, or Full page.

Troubleshooting

Capture Is Blocked on Some Pages

Chrome restricts extension capture and script injection on some browser-managed or protected pages, including Chrome Web Store pages, chrome:// pages, some PDF views, extension pages, and other restricted schemes.

Try the same capture mode on a normal http or https page. If that works, the blocked page is likely restricted by Chrome rather than by Screenshot Capture Studio.

Selected Area Does Not Start

Selected-area capture needs Chrome to inject a temporary overlay into the active tab. If the overlay does not appear:

1. Confirm the active tab is a normal http or https page.
2. Reload the page and try again.
3. Check whether another extension or browser policy is blocking extension injection.

Pressing Escape or choosing Cancel exits selection without saving a screenshot. Very small selections are treated as canceled.

Full Page Capture Misses or Repeats Content

Full-page capture scrolls the page, captures visible tiles, and stitches them locally. Pages with lazy-loaded content, animations, sticky headers, dynamic ads, or very large dimensions can still fail or produce imperfect output.

Try waiting until the page has fully loaded, closing moving overlays, and running the capture again. If the page is extremely large, Chrome canvas limits may prevent a complete stitched image.

Copy Image Does Not Work

Copying requires Chrome clipboard access and must be triggered from the preview editor by the user. If copying fails, use Save PNG instead and attach or paste the saved file manually.

Cloud Upload or Filename Pattern Settings Are Missing

Cloud upload and custom filename pattern settings are feature-gated and are not advertised as active public-listing features while premium-cloud-upload and premium-filename-patterns remain disabled.

Contact

For bug reports or support questions, open a GitHub issue:

https://github.com/Gevorg-Glechyan/screenshot-extension/issues

Include the extension version, Chrome version, capture mode, page type such as http, https, chrome://, or PDF, and what happened. Do not include private screenshots, page contents, full URLs with sensitive paths or query strings, or credentials in public issues.